Find quick answers to your questions below...

Order Status • Has my order shipped and how long will it take to arrive? • Can I change quantities or cancel an item in my order after it has been placed? • How do I track my order? • My order never arrived. • An item is missing from my shipment. • My product is missing parts. • What happens if I have a backordered item? My Account • How do I create an account? • How do I edit my account information? • How much is my shipping? • I forgot my password. • How do I return my product? • I received the wrong product. Shipping and Returns • Why are we not able to ship to APO, FPO or PO Boxes? • What is your return policy? • When will my order ship? International Shipping • Do you ship to my country & what about import taxes & duties? • Does Cip1.com ship orders to the U.K.? • What are my payment choices? • What is the return policy? • I am ordering from Canada, will I pay extra Duties or Taxes? • When will my order ship and what are my shipping charges?

Guarantees • Low Price Guarantee • Privacy Policy • Security Pricing and Billing • Do I have to pay sales tax? • I have a question on my charges. • I need a copy of my receipt/invoice. • When will my credit appear on my account? • When will my credit card be charged? Buyer's Guide • How do I buy/redeem a gift certificate? • How do I find my product? • How do I navigate the site? • How do I use a coupon? Additional Support • How do I contact you? Problems Ordering Online? • 1. Check your System Date • 2. Check your Cache setting • 3. Check your Cookie settings • 4. Customers using AOL.