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Shipping and Returns
Details & terms of our FREE SHIPPING offer.
 

FREE SHIPPING!
on orders of $99 or more

Simply look for the Free Shipping logo to enjoy free ground shipping on over 6000 selected items throughout our store.

Your order will qualify for Free Shipping if:

  • Cart item total is $99 or more
  • All items in your cart areFree Shipping items

If your order qualifies, you will be offered a"Free Shipping (10-14 Day Ground)"option when you check out your order. You must select this "Free Shipping (10-14 Day Ground)" option as your shipping method. Any other shipping selection will NOT ship for free! Do not complete your order unless you agree with the total amount of your order displayed!

All items in your shopping cart must qualify for free shipping in order to receive free shipping. Having an item that does not have a Free Shipping logo Free Shipping will cancel the free shipping option. So, if three items on your order indicate free shipping but the fourth does not, free shipping can not be offered.

Exclusions:

  • FREE Shipping is excluded on most oversized or overweight products, as well as some products that are already heavily discounted. These products do not include this icon: Free Shipping and usually have the phrase "SHIPPING CHARGES APPLY" at the end of the name of the product.
  • Applies to U.S. delivery addresses in the 48 continental states and Canada only.
  • Does not apply to orders shipped to Hawaii and Alaska or Puerto Rico.
  • You will not receive FREE Shipping on your order if any eligible items are canceled, bringing the total below $99.

Note when using Gift Certificate:
May be used in conjunction with a gift certificate.
The qualifying amount is the total amount of the products purchased before the gift certificate is applied.

We reserve the right to change or discontinue FREE Shipping at any time.

Why are we not able to ship to APO, FPO or PO Boxes?
 


We use UPS & FEDEX to ship ALL of our orders. Both UPS & FEDEX need a physical address to deliver to, and they do not deliver to APO, FPO or PO Box numbers. We are unable to ship orders via USPS.

What is your return policy?
 

-If for any reason within the first 30 calendar days after the original sale date*, you may return the unused and completely resalable item or items (shipping prepaid, contents insured) for a prompt refund or credit (excluding shipping and handling).
-Items returned more than 30 days, but less than 90 days after the original sale date will be subject to a 20% restocking fee and we will only be able to offer store credit on these items.
-ABSOLUTELY NO RETURNS accepted more than 90 days after the original sale date .

*Please Note: When you need to return items that were shipped out via our FREE SHIPPING option, we will charge you a 20% restocking charge for these items if the return is due to customer order error or if the customer simply changes their mind about an item. This is to recover (in part) the costs which we have incurred to prepare and ship the package to you with "FREE SHIPPING". Please remember that we pay for the shipping, and if you return the item, we must reclaim these costs. Unless, of course the error occurs at our end.

No returns allowed on any installed or altered parts. Please do not even try, you will only be wasting your own money to ship the item back. No returns allowed on any electrical parts, carburetors, special orders items or books. No returns allowed on any cores which shows any sign of being previously disassembled. Customers must bear cost of shipping on any return regardless of the problem unless as a result of our error.

Making a return to Cip1

  1. You must call Cip1 and speak to our Returns Manager (Contact Us ) to verify whether or not your item can be returned.
  2. A Return Authorization number will be issued to you.
    *IMPORTANT*: Write the return number and the return address on a piece of paper and tape it to the outside of the box. Do not write anything on the actual box itself! Include a copy of the invoice on the inside of the package.
    An additional restocking fee will apply if you do not follow these instructions.
  3. Return products in unused and 100% resalable condition, in original boxes, wrapping, and with all paperwork.

Please allow 30 days for processing your credit.

Unauthorized & Improper returns:
All returns Sent to C.I.P. that do not meet our requirements will be refused and the customer must bare any costs for return shipping back to them.

  • No returns allowed on any installed or altered parts. Please do not even try, you will only be wasting your own money to ship the item back.
  • No returns allowed on any electrical parts, carburetors, special orders items or books.
  • No returns allowed on any cores which shows any sign of being previously disassembled.
  • Customers must bear cost of shipping on any return regardless of the problem unless as a result of our error.
RETURNS MUST LOOK LIKE THIS

When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Cip1.com Office hours
Monday-Friday
8:00am-5:00pm PST

Toll Free Order line:
1-800-313-3811
Technical Info line:
1-604-881-7858
Australian Toll Free:
1-800-628-596
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The use of "VW" and the name Volkswagen, Beetle, Bug, Ghia, Karmann Ghia and Type 3 by California Import Parts LTD is for the sole purpose of application and description and in no way is intended to infer or imply any connection with or between California Import Parts LTD. and our products, and the Volkswagen Corporation.

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