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Shipping and Returns
Why are we not able to ship to APO, FPO or PO Boxes?
 


We use UPS & FEDEX to ship ALL of our orders. Both UPS & FEDEX need a physical address to deliver to, and they do not deliver to APO, FPO or PO Box numbers. We are unable to ship orders via USPS.

What is your return policy?
 

When you need to return items that were shipped out via our FREE SHIPPING option, we will charge you a 20% restocking charge for these items if the return is due to customer order error or if  the customer simply changes their mind about an item. This is to recover (in part) the costs which we have incurred to prepare and ship the package to you with "FREE SHIPPING". Please remember that we pay for the shipping, and if you return the item, we must reclaim these costs. Unless, of course the error occurs at our end.

If for any reason with in the first 30 days after the original sale date, you may return the unused and completely resalable item or items (shipping prepaid, contents insured) for a prompt refund or credit (excluding shipping and handling). You must call and speak to our Returns Manager, a Return Authorization number will be issued and must be prominently marked on the outside of the box, or the item will be refused. Items returned more than 30 days after the original sale date will be subject to a 20% restocking fee and we will only be able to offer store credit on these items. Please return products in unused and resalable condition, in original boxes, wrapping, and with all paperwork. Please allow 30 days for processing your credit.

No returns allowed on any installed or altered parts. Please do not even try, you will only be wasting your own money to ship the item back. No returns allowed on any electrical parts, carburetors, special orders items or books. No returns allowed on any cores which shows any sign of being previously disassembled. Customers must bear cost of shipping on any return regardless of the problem unless as a result of our error.

Unauthorized & Improper returns. All returns Sent to C.I.P. that do not meet our requirements will be refused and the customer must bare any costs for return shipping back to them. Warranty policy. · All stock replacement parts sold by California Import Parts Ltd / cip1.com are warranted against defects for 6 months. · C.I.P. will replace free of charge or credit your account at our discretion. · You must call our returns Manager to verify warranty return eligibility, if eligible, the returns manager will issue a warranty return authorization number ( WRA ). · Customer must bear the cost of shipping on any return regardless of the problem. · Send item(s) shipping prepaid with the WRA clearly displayed on the outside of your box. Failure to do so may result in your return being refused. · California Import Parts Ltd / cip1.com cannot be held responsible for third party expenses, such as installation charges, storage, towing, lodging, etc. · No warranty or return on Electrical, Carburetors, Books, specially ordered, custom hi-performance parts, Installed or altered parts. Core returns. Customers bare the cost of return shipping on their core returns. Cores must not be dissembled in any way. Any core return which show signs of disassembly with be refused and return shipping will be at the customers expense C.I.P. must be sent all cores back to the original supplier for approval. This can take up to 4-6 weeks after we have received the returned core, please allow us the time necessary to process, send to supplier, await approval and final processing of your credit.

  • No returns allowed on any installed or altered parts. Please do not even try, you will only be wasting your own money to ship the item back.
  • No returns allowed on any electrical parts, carburetors, special orders items or books.
  • No returns allowed on any cores which shows any sign of being previously disassembled.
  • Customers must bear cost of shipping on any return regardless of the problem unless as a result of our error.
RETURNS MUST LOOK LIKE THIS
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

www2.cip1.com
Office hours:
Monday-Friday
8:00am-5:00pm PST
Toll Free Order line:
1-800-313-3811
Technical info line:
1-604-881-7858
(Long distance may apply)
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The use of "VW" and the name Volkswagen, Beetle, Bug, Ghia, Karmann Ghia and Type 3 by
California Import Parts LTD is for the sole purpose of application and description and
in no way is intended to infer or imply any connection with or between California Import
Parts LTD. and our products and the Volkswagen Corporation.

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