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Problems Ordering Online?
1. Check your System Date
 


Browser: All Browsers

  • Double-Click on the "Time" and make sure it is set to the correct date

If the date is correct, please try Step 2.

2. Check your Cache setting
 


Browser: Internet Explorer

  • Click on the "Tools" menu at the top of your browser.
  • Select "Internet Options"
  • When the "Internet Options" screen appears, it will be on the "Genral" tab.
  • In the "Temporary Internet Files" area of the Genral Tab, Click the "Settings..." button.
  • Once the Settings window opens, look at the "Check for newer versions of stored pages:" Setting.
  • If this is set to "Never", this is your problem.
  • This should be set to "Automatically".

If this does not correct the problem, please try Step 3.

3. Check your Cookie settings
 

Browser: Internet Explorer

  • Click on the "Tools" menu at the top of your browser.
  • Select "Internet Options".
  • When the "Internet Options" screen appears, it will be on the "General" tab.
  • Click on the "Privacy" Tab.
  • Now click on the "Sites..." button.
  • Type "cip1.com" into the Address of Web site field.
  • Now click the "Allow" button.
  • You should now see our site listed in the "Managed Web Sites" area.
  • Click "Ok" and "Ok".

Browser: Firefox

  • Click on the "Tools" menu at the top of your browser.
  • Select "Options".
  • When the "Options" screen appears,Click on the "Privacy" icon on the left.
  • Now click on the "Cookies" Option.
  • Click on the "Trusted Sites" Icon.
  • The "Allow Sites to set cookies" checkbox should be checked.
  • Click "Ok".

 

If this does not correct the problem, please contact our Website Technical Support at 1-800-313-3811.

4. Customers using AOL.
 

This is a common problem experienced by AOL users.

504 Timeout Error

  • An explanation of what is happening...
    • When you "request" a page/website, your browser sends the request to an AOL Proxy Server.
    • The AOL Proxy Server in turn, finds the page/website you requested and directs you to that page/website.
    • The AOL Proxy Server has a set time limit that it will wait for the response from the page/website.
    • If our website is experiencing high volume and is slow in responding, the AOL Proxy server will timeout and give you the 504 error page.
  • Solution to the problem
    • You will need to contact AOL Technical Support to resolve this issue.
    • Toll Free AOL Technical Support 1-800-827-6364

Cip1.com Office hours
Monday-Friday
8:00am-5:00pm PST

Toll Free Order line:
1-800-313-3811
Technical Info line:
1-604-881-7858
Australian Toll Free:
1-800-628-596
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The use of "VW" and the name Volkswagen, Beetle, Bug, Ghia, Karmann Ghia and Type 3 by California Import Parts LTD is for the sole purpose of application and description and in no way is intended to infer or imply any connection with or between California Import Parts LTD. and our products, and the Volkswagen Corporation.

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