Find quick answers to your questions below...
Order Status
Has my order shipped and how long will it take to arrive?
Can I change quantities or cancel an item in my order after it has been placed?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
What happens if I have a backordered item?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Shipping and Returns
Details & terms of our FREE SHIPPING offer.
What do I do if I receive a Damaged Package or Damaged Part?
Why are we not able to ship to APO, FPO or PO Boxes?
How much is my shipping?
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping

Do you ship to my country & what about import taxes & duties?
Does ship orders to the U.K.?
What are my payment choices?
I am ordering from Canada, will I pay extra Duties or Taxes?
When will my order ship and what are my shipping charges?
Product Warranty policy
Low Price Guarantee
Privacy Policy
Pricing and Billing
Cip1's Match-a-Price Guarantee
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?
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