Free Shipping Definition
Every item on our website qualifies for free shipping!!
Your order will qualify for free shipping if the total order value is $99 or greater
Please do not complete your order until you have verified and agreed to the value displayed.
To qualify for free shipping, you must select “Free Shipping (5-7) Business Days” at check out. If any other option is selected free shipping will not apply.
US Customers
Free shipping applies only to the 48 continental United States. (Does not apply to Hawaii, Alaska or Puerto Rico)
If items are cancelled from your original order, which brings the total value to less than $99, free shipping will not apply.
If you are using a gift certificate to pay for all or a portion of your order, this will have no impact on the free shipping qualification.
International Shipping:
Do you ship to my country & what about import taxes & duties?
Yes, most likely we do ship to your country. Please create an account by clicking the "My Account / Sign in" link at the top right hand side of our site. During sign-up we'll asked for your shipping address details including country. If your country is not in the dropdown menu of available countries please email us at customerservice@cip1.com to enquire if we can ship to your country.
Your country may charge import taxes and duties, please check with your local customs agent or with the FedEx or DHL office in your area for more information. All import taxes and duties are NOT INCLUDED in the pricing, and you will be responsible for these extra charges when your order arrives. All international orders will be charged in U.S. dollars and your Credit Card company will convert these charges to your local currency.
In some cases when shipping large or heavy items internationally, we may contact you if more freight is required. The rate charged is an estimated quote and isn't always enough to cover the final shipping cost on large or heavy items.
What will it cost to ship my order?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart, then proceed to checkout, where you will be offered shipping method choices and their related cost.
When will my order ship?
Stock status of each item is listed on the item page of our website. After placing your order, you can click on the “My Account / Order Status” link at the top right hand side of our website to track the status of your order. You will receive confirmation of shipment once your order has shipped, and tracking information will be available 24 to 48 hours thereafter.
Front of Line Service
If you chose our “Front of Line 1-3 Business Days Express (Order Before 12pmPST/NOT GUARANTEED*)” method, your order will be bumped to the front of the line and will ship the same day, with some exceptions. Firstly, your order must be placed and paid for Monday-Friday, prior to 12pm PST. Any orders placed on weekends/holidays will be processed on the following business day. Your order is not guaranteed to ship the same day if it contains large items such as sheet metal that require extra packaging time. We cannot ship mounted & balanced wheels/tires same day as these orders require extra time to be carefully mounted and balanced. 1-3 Business Day shipping is not available to rural areas, please allow an extra 2-5 business days for these areas.
What if I receive a damaged part or package?
In order to process any damage claim, you must submit a written description of all damages, and included clear pictures of the original shipping box, packaging, etc. The damage MUST be reported within 7 business days of delivery. This must be done within 7 business days of your initial receipt of the order. We reserve the right to refuse any damage claim where clear pictures are not provided within this time frame. Customers may be asked to destroy defective or damaged merchandise that is received and send photos of the item(s) destroyed in order to receive a replacement, refund or credit.
What if I received the wrong product or are missing product from my order?
If you feel that you have received the wrong item(s) or are missing item(s), please contact customer service within 72 hours of receiving the order. Our representatives will gladly assist if we have made an error. Customers may be asked to destroy incorrectly received merchandise and send photos of the item(s) destroyed in order to receive a replacement, refund or credit.
What is our returns policy?
Within 90 days from purchase date, if for any reason, you wish to return unused and completely resalable item(s), you may do so. If you required funds to be returned to your original method of payment, there will be a 20% restocking fee applied. If you agree to accept store credit in lieu of a refund, the 20% restocking fee will not be applied.
All returns must be shipped to us prepaid and insured.
Absolutely no returns will be accepted for any item that has been installed or modified, or is beyond 90 days from purchase date. We also do not accept returns for electrical parts, carburetors, books and special order items.
If you wish to return any item(s), please carefully follow the instructions in “What is our return process” below.
What is our returns process?
Please follow these steps for any item that is to be returned to us:
- a.) Contact our team first to verify that the item(s) can be returned.
- b.) If returnable, you will be issued a Return Authorization Number.
- c.) All returns must be 100% not used, resalable and in their original packaging, including any additional instructions, paperwork etc.
- d.) All items must then be carefully packaged for shipping, including a copy of your original invoice. Then create a separate label, which is to be taped to the box, clearly stating your name and address, our return address and the Return Authorization Number that was provided.
- e.) All returns must be shipped to us prepaid and insured.
- f.) Failure to comply with the above may result in additional restocking charges being applied.
- g.) Please allow 30 days for processing returns.
- h.) Any return that does not meet the above requirements, may at our discretion, be refused with the customer bearing all costs for return shipping.
- i.) Return address for US Customers
CIP1 / California Import Parts
1124 Fir Ave, PMB 108
Blaine, WA 98230
